Refund policy
Online Returns Only
Please note the following items are not eligible for return
Furniture, lighting and rugs
All sales final.
Special Orders
All sales final. Orders can not be canceled after payment is processed.
Vintage & Seasonal/Holiday Items
All sales final.
Sale items
All sales final.
Eligible items
Online customers will have 14 days upon arrival of the product(s) to reach out to us regarding a return. To receive your full refund, the product(s) must remain in its original condition. Shipping or return shipping charges may apply.
*14 day return policy excludes antiques and in-store purchases.
*Please note that refunds are valid for ONLINE PURCHASES ONLY.
If you would like to return a product(s) follow the steps below:
- Reach out to us via email at shop@hammertown.com so we can initiate the return.
- Repackage the product(s).
- Ship back the product(s)or inform us that you would like us to create a return label for you.
- Print label and affix to the return package.
- Drop off at your nearest post office.
If your product(s) arrives damaged, you have 48 hours to contact us through our website or at shop@hammertown.com with pictures of the damage and we will either issue a refund or send you a new product(s).
All purchases come with a tracking number to the email address specified upon purchase. If your purchase is suspected missing, please wait at least 48 hours after the tracking status has been marked “Delivered”, for your purchase to appear. If your product(s) has not appeared after 48 hours, contact us at shop@hammertown.com. If the product(s) are not able to be recovered we will either issue a refund or send you a new product(s). Furniture, lighting, and other larger products cannot be shipped.
At this time we do not ship internationally.
All in-store purchase returns are for in-store credit or exchange only.
Thank you again for supporting small businesses.